1. The marketplace
RKBL provides the website, checkout, payment, communication, and order-management services that support transactions between customers and participating vendors. A product may be supplied by a vendor rather than by the marketplace itself. The vendor is responsible for the product description, quality, availability, warranty, and fulfilment obligations shown on its listing.
We may correct listing errors, update product information, limit quantities, suspend listings, or refuse an order where there is a pricing, stock, fraud, or compliance concern.
2. Accounts and orders
You must provide accurate account, contact, delivery, and billing information and keep your login details confidential. You are responsible for activity performed through your account.
Adding an item to your cart does not reserve it. An order is submitted when you complete checkout. We may contact you to verify an order and may cancel or adjust it if the item is unavailable, the address is invalid, payment is not authorised, or the order appears fraudulent. An order confirmation is not a guarantee that every item will be available.
3. Prices and payments
Prices, promotions, taxes where applicable, delivery fees, and the final total are shown at checkout. Prices may vary by vendor and may change before an order is placed. Cash on Delivery and supported online payment methods are subject to the instructions and limits displayed at checkout.
Online payments may be processed by third-party payment providers. We do not store your complete payment-card credentials. A failed, reversed, or disputed payment may delay, cancel, or suspend an order until it is resolved.
4. Delivery, cancellation, and returns
Delivery estimates are indicative and can be affected by vendor preparation, location, weather, carrier capacity, public holidays, or events outside our control. You must provide a reachable recipient and a complete delivery address. Additional delivery attempts or charges may apply when delivery cannot be completed because of incorrect information or recipient unavailability.
Cancellation, replacement, refund, and return eligibility depends on the product category, vendor policy, item condition, and applicable law. Contact customer support promptly with your order number and photographs where an item is damaged, incorrect, incomplete, or materially different from its listing. Items must not be used, altered, or damaged after delivery unless the issue is a manufacturing defect.
Approved refunds are returned through the original payment method where possible. Cash-on-delivery refunds may require additional verification and processing time.
5. Seller responsibilities
Vendors must provide truthful product information, lawful products, accurate stock and pricing, valid business and tax information where required, safe packaging, and timely fulfilment. Vendors must honour approved returns, refunds, warranties, and consumer-protection obligations that apply to their products.
Vendors may not upload counterfeit, dangerous, stolen, restricted, infringing, misleading, or otherwise unlawful products. We may review, remove, or suspend listings and accounts that breach these requirements.
6. Reviews and user content
You may submit genuine reviews, ratings, images, and other content about your experience. You must have the right to submit that content and must not include personal data about another person, abusive language, false claims, advertising, or content that infringes someone else's rights.
By submitting content, you grant RKBL a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and moderate it for operating and promoting the marketplace. We may remove content that violates these terms.
7. Prohibited use and liability
You must not interfere with the platform, bypass security, scrape data without permission, use another person's account, manipulate reviews or orders, introduce malicious code, or use the service for unlawful activity.
To the extent permitted by law, RKBL is not responsible for indirect loss, temporary unavailability, or a vendor's product, conduct, or delivery failure. Nothing in these terms limits rights or liability that cannot legally be excluded.
8. Changes and suspension
We may update these terms when the service, law, or marketplace processes change. The updated version will be posted on this page with a new date. We may suspend or close an account where necessary to protect customers, vendors, the platform, or comply with law. Outstanding obligations and provisions intended to continue will survive closure.
9. Contact us
For order, vendor, return, or terms questions, use the contact details published on the platform or reply through your account support channel. Include your order number and registered email address so we can assist efficiently.