1. Information we collect
Information you provide: We collect your name, email address, phone number, login credentials, delivery and billing addresses, order details, payment status, support messages, reviews, and information you provide when registering as a vendor. We do not need your full payment-card number to operate checkout.
Information created by use: We may collect cart and wishlist activity, order and delivery status, device and browser information, approximate location derived from technical data, IP address, log data, and interactions with emails or pages.
Vendor information: Vendors may provide business details, identity or verification documents, payout information, product catalogue data, tax information, and fulfilment records. Vendor information is used to operate the seller programme and meet legal, payment, and fraud-prevention requirements.
2. How we use information
- To create and secure accounts and provide marketplace features.
- To process orders, payments, delivery, cancellations, returns, refunds, and vendor payouts.
- To connect customers with vendors and share the information needed to fulfil an order.
- To answer support requests, send service messages, and provide order updates.
- To personalise content, improve search and recommendations, and understand marketplace performance.
- To prevent fraud, abuse, unauthorised access, unsafe products, and other misuse.
- To comply with legal, tax, accounting, regulatory, and law-enforcement obligations.
5. Your choices and rights
You can review or update account and address information through your account, unsubscribe from promotional messages using the link in the message, and contact us about access, correction, deletion, restriction, or objection requests where those rights apply. We may need to verify your identity before completing a request and may retain information where required for legal, security, accounting, or dispute-resolution purposes.
You may choose not to provide optional information, but some required account, payment, delivery, or vendor information is necessary to use particular services.
6. Security and retention
We use reasonable technical, organisational, and access controls to protect information. No online service can guarantee absolute security, so protect your password and contact us immediately if you suspect unauthorised access.
We keep information for as long as needed to provide the service, complete transactions, resolve disputes, prevent abuse, maintain business and financial records, and meet legal obligations. Retention periods vary by the type and purpose of information.
7. Children and third-party links
The marketplace is intended for adults who can enter into a contract. We do not knowingly collect personal information from children without appropriate legal consent. Product, vendor, payment, courier, and other external websites may have their own privacy policies, and we are not responsible for their practices.
8. Policy changes
We may update this policy when our services, technology, or legal obligations change. We will post the revised policy and update the date above. Continued use of the marketplace after an update means the revised policy applies to future use.
9. Contact us
For privacy questions or requests, contact the marketplace through the support details published on the website. Please include your registered email address, the nature of your request, and any relevant order or vendor reference.